Student Grievance Procedure
Complaints with the school must be submitted in writing to the director. Students may then meet with the director & instructors to determine internal solutions.
Attempting to resolve any issue with the School first is strongly encouraged. Student Complaints may be brought to the attention of the Division of Private Occupational Schools online at http://highered.colorado.gov/dpos , 303-862-3001. Complaints or claims pursuant to §§ 23-64-121(4)(a) or 23-64-124, C.R.S, may be filed in writing with the Board within two years after the student discontinues his or her training at the school, or at any time prior to the commencement of training. Other complaints may be filed in writing with the Board within two years of the date the alleged injury and its cause were known or should have been known. Students must file all complaints in writing. No action regarding third party complaints is required, except as required by § 23-64-121(4)(a), C.R.S.5.
Tuition Refund Policy
Students not accepted to the school are entitled to all moneys paid. Students who cancel this contract by notifying the school within three (3) business days are entitled to a full refund of all tuition and fees paid. Students, who withdraw after three (3) business days, but before commencement of classes, are entitled to a full refund of all tuition and fees paid except the maximum cancellation charge of $150.00 or 25% of the contract price, whichever is less. In the case of students withdrawing after commencement of classes, the school will retain a cancellation charge plus a percentage of tuition and fees, which is based on the percentage of contact hours attended (if training is offered as distance education: “based on the percentage of no. of lessons completed”)*, as described in the table below. The refund is based on the official date of termination or withdrawal.
Student is entitled to upon withdrawal – termination Refund
- Within 10% of program – 90% less cancellation fee
- After 10% but with first 25% of program – 75% less cancellation fee
- After 25% but with first 50% of program – 50% less cancellation fee
- After 50% but with first 75% of program – 25% less cancellation fee
- After 75% – No refund
- The student may cancel this contract at any time prior to the close of the third business day after signing this contract.
- The official date of termination for refund purposes is the last date of recorded attendance. All refunds will be made within 30 days from the date of termination.
- The student will receive a full refund of tuition and fees paid if the school discontinues a course/program within a period a student could have reasonably completed it, except that this provision shall not apply in the event the school ceases operation.
- Postponement of starting date, at the request of the school or the student, requires a written agreement signed by the student and the school. The agreement must set forth:
a) Whether the postponement is for the convenience of the school or the student, and:
b) A deadline for the new start date, beyond which the start date will not be postponed.
If the course is not commenced, or the student fails to attend by the new start date set forth in the agreement, the student will be entitled to an appropriate refund of prepaid tuition and fees within 30 days of the deadline.
Green Leaf School of Massage and Bodywork grades on the PASS / REVIEW / FAIL basis described below. Students are graded on classroom activities, hands-on skills, assessments, homework, ethics, and professionalism.
P = PASS – 70% or more
R = REVIEW – 50% – 70%
This means a student has completed all requirements and is making a serious effort to learn but he/she needs more time and experience with the information. A student may only receive one R-Review mark in any course. The course must be retaken at the first opportunity. Review cost is $2 per credit hour. The course may be retaken as a private tutorial (fees determined by tutor and administration) to maintain course sequence in the program.
I = INCOMPLETE
When a student has not completed the course material, homework, or class time, the missing data must be made up by a due date set by the instructor.
F = FAIL 50% or less
In the case of a failure, the student must consult with the instructor and administration and retake the course at 1/2 price.
Grace periods for R and F grades are 9 months from the last day of class, after which the course must be retaken at full price.
Grades are kept confidential, are available at any time in the office, and will be issued to the student with a transcript within one week of the successful completion of the program.
Green Leaf School of Massage and Bodywork does offer placement assistance. There is no promise or guarantee that completion of training will automatically secure a job in the healing arts, however, we work very actively with our Franchisees to ensure placement of our graduates.
Transfer of Course Hours
You may submit proof of previous training for evaluation by Green Leaf School of Massage and Bodywork. We offer credit when such training is synonymous with our curriculum. Oral, written, practical exams or assessments will be required. A $50 examination fee per test may be required. Credit approved for transfer is subject to a $1 per hour fee.
The school does not guarantee the transferability of its hours or credits to any other institution unless
Students are expected to attend 100% of all courses. Students may be allowed one or two unapproved absences per course depending on the length of the course. Absences must be made up in the following ways within two weeks:
- Private tutorials with the instructor or class assistant. Fees are determined by the tutor and administration.
- Arrange to have the course audio-taped, listen to the tape and report on missed material. Tapes must be returned in one week.
- Additional arrangements made by the instructor.
- Redo the missed class the next time the course is offered.
- Redo the whole course if the instructor determines you’ve missed too much material.
Note: Late makeups will accrue additional assignments from the instructor.
Tardiness is expected to be kept to a minimum because it is disruptive to the other students, the teacher, and to your own learning. We understand weather can be a factor and we will honor extenuating circumstances. However, instructors will not have time to repeat information and tardy students are required to make up missed information. Chronic tardiness will be counted as absences and will accrue additional assignments from the instructor.
Students are given adequate time to complete the homework assigned. Late homework will accrue additional assignments from the instructor.
If a student drops out of a program at any time and later wishes to reenroll, she/he must schedule an interview. Re-admittance is granted individually based upon a student’s past performance, education, and life experience.
LEAVE OF ABSENCE
A student may request a leave of absence (LOA) by meeting with the Program Director to sign the required LOA paperwork. An LOA may not exceed 30 days within a 6-month program period; additionally, it may not begin until the student has submitted and the school has approved and signed such request except, in those cases where unforeseen circumstances would prevent a student from submitting a request in advance. If a student does not return from a leave of absence on the scheduled date, they will be withdrawn from school and the refund policy will apply. Refund calculations are based on the student’s last day of recorded attendance and will be made within 30 days of the last day of attendance for withdrawal.
Actions that can be grounds for probation and/or dismissal include any behavior that might jeopardize the school, its reputation, or the massage therapy profession. Some examples include inappropriate sexual behavior, attending class under the influence of drugs or alcohol, broken financial agreements, unsatisfactory grades, willful abuse of Green Leaf School of Massage and Bodywork property, staff, or students.
Probationmeans a student may continue in a program under certain conditions monitored by the director.
Dismissalmeans a student may no longer continue her/his training. A dismissal notice will be sent to the student via certified mail. Dismissed students may reapply six months after the time of dismissal.
All calendars are subject to change based on enrollment, Massage and Bodywork calendar, and student needs. Prospective students are encouraged to call to inquire about currently scheduled classes and to request schedules.
Class Sizes and Times
Class sizes will vary between 4 and 16 students. All times and dates are subject to change based upon student enrollment. Green Leaf School of Massage and Bodywork program generally meets five days per week, Monday through Friday.
- All classes will fall within the hours below.
- Day classes: between 8:00 am and 6:00 pm (Usual is 8:30 to 5:00)
- Afternoon classes: between 12:30 pm and 6:00 pm (Usual is 1:00 to 5:00)
- New Year’s Eve & Day Thanksgiving
- Memorial Day Labor Day
- Independence Day Easter
- Christmas Eve & Day
Students have up to 18 months to complete their Massage and Bodywork training.